Start in the app where the option exists
In a beta build that exposes a protected deletion request, a signed-in adult may open Settings, then Privacy and data. If the option is absent or sign-in is unavailable, use the website contact form.
Use the website if you cannot sign in
Open the contact form, choose “Privacy or data request,” and use the same email address as the account, beta application, or contact message. Never send a password, code, child PIN, identity document, or household content.
Review the scope safely
We verify control of the request and explain whether it affects one adult account, a membership, managed profiles, or an entire household. Another adult’s private information and household rights are not deleted merely because one member asks.
Access is revoked before erasure
For an approved mobile-account deletion, active sessions, devices, invitations, notification delivery, and queued access are revoked before live account data is removed or minimised. Backups age out under the published process and must not restore completed deletions.
We confirm the result
We will confirm completion or explain a narrow lawful retention requirement. Requests are handled through a controlled process with access logging and restoration safeguards.